What are people telling us about Covid-19?

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Summary of report content

Healthwatch England report on key issues in the feedback they have received about the impact of the Covid-19 pandemic up to 26 June 2020.  This briefing is based on feedback from 130 Healthwatch.

It covers:

  • Testing for Covid-19
  • Digital and telephone care
  • Dental care
  • Vitamin B12 treatment
  • The impact on family carers

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Dentist
Discharge lounge/ discharge team/ discharge to assess
General Practice (GP)
Screening services and testing

Details of people who shared their views

Does this report feature carers?
Yes
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