What are people telling us about Covid-19?

Download (PDF 623.95 KB)

Summary of report content

Healthwatch England report on key issues raised by the public in the period 21 May to 3 June 2020 about the impact of the Covid-19 pandemic.  This report is based on insight from 121 Healthwatch. 

It covers:

  • The impact on people's mental health
  • Digital and telephone care
  • Dental care
  • Test and trace
  • Access to routine services
  • Care homes

Would you like to look at:

General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Parking and transport
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Chiropody/podiatry
Dentist
General outpatients and hospital-based consultants
General Practice (GP)
Mental health crisis service
Did you find this attached report useful?
0
No votes have been submitted yet.