Provider feedback youthscape
Download (PDF 910.63 KB)Summary of report content
Throughout September - December 2016, Healthwatch Luton targeted their engagement within the community. They visited Youthscape to gather feedback on health and social care services in Luton from young people in Luton.
The overall sentiment of the feedback on all health and social care services was positive - mainly 71% of the reviews were positive and 17% were negative. This can be viewed in more detail in the statistics within the report regarding monthly sentiments and reviews. The negative feedback is connected to weightings in the wording taxonomy.
The main source of feedback was via direct engagement.
The 35 people provided feedback on 15 health and social care services. This included only Youthscape as a service (22) along with mental health provider, dentists and GP’s. The review section highlights people's personal experiences and stories regarding this provider.
Healthwatch Luton have forwarded this Provider Feedback to Youthscape in May 2017. Healthwatch Luton would look to attend Youthscape activities again to gather further feedback from this cohort of people.
Healthwatch Luton are ran a Youth Forum on the 30 May and would like to hold further Forums, based on the feedback provided.
Overall, the feedback on Youthscape was all positive. The weighting is marred slightly by the taxonomy of Healthwatch Luton weighting from informatics.
The main areas people discussed with us were: GP’s – access and facilities negative, treatment and care positive; dentists – treatment and care was positive and access was negative; mental health provider – staff, referrals, facilities, surroundings and dignity and respect were all highlighted as negative.
Healthwatch Luton would recommend: a response from Youthscape on the feedback provided by service-users on their service
provision at Youthscape; any actions that are taken forward by the provider in response to this feedback provided to be communicated back to Healthwatch Luton.