Provider Feedback - NOAH

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Summary of report content

Healthwatch Luton visited NOAH between September - October 2016 and spoke with 18 individuals regarding their feedback on health and social care services in Luton. Speaking to 18 people who fedback on 7 services in Luton.

The overall sentiment of the feedback is positive (61%), and 17% was negative. The 7 Services fedback on were: NOAH (7); Hospital (3); Doctors (7); Walk in Centre (1).

The general negative feedback was on discharge of care from the hospital, but the overall positive feedback was on treatment and care from the 7 services above.

There are 18 reviews with more details on their personal accounts and feedback supplied in the report.

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Discharge
Caring, kindness, respect and dignity
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Other
Name of service provider
Unknown

Details of people who shared their views

Number of people who shared their views
7
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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