Enter and view: The Willows Dementia Hub

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Summary of report content

Healthwatch Rochdale undertook an enter and view visit to the Willows Dementia Hub on 10 September 2024.

Positive highlights of the visit:

The receptionist was very welcoming, and the reception area was clean, tidy, and well-lit. 

Staff were friendly and accommodating, though the group interacted with only a few members of staff.

 The facility was very clean, clutter-free, and had a pleasant smell. 

There was dementia-friendly décor, signage and flooring throughout. 

Family members praised the care and attentiveness of the staff. 

The Comfort Day area was very welcoming, and staff were engaging well with service users. 

The staff gave high praise for the management, who said it was a caring and supportive environment.

The report contains six recommendations on activities, signage, security, staff training and privacy.

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General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Privacy and confidentiality
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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