Enter and view: The Willows Dementia Hub
Download (PDF 736.79 KB)Summary of report content
Healthwatch Rochdale undertook an enter and view visit to the Willows Dementia Hub on 10 September 2024.
Positive highlights of the visit:
The receptionist was very welcoming, and the reception area was clean, tidy, and well-lit.
Staff were friendly and accommodating, though the group interacted with only a few members of staff.
The facility was very clean, clutter-free, and had a pleasant smell.
There was dementia-friendly décor, signage and flooring throughout.
Family members praised the care and attentiveness of the staff.
The Comfort Day area was very welcoming, and staff were engaging well with service users.
The staff gave high praise for the management, who said it was a caring and supportive environment.
The report contains six recommendations on activities, signage, security, staff training and privacy.