Enter and view: The Princess Royal Hospital Discharge Lounge

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Summary of report content

Healthwatch Telford & the Wrekin undertook an announced enter and view visit to the discharge lounge at the Princess Royal Hospital on 4 March 2024.

The report looks at:

  • The internal and external environment
  • The patient journey
  • Information

The report contains four recommendations and a response from the provider

 

 

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Consent, choice, user involvement and being listened to
Discharge
Food, nutrition and catering
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess
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