Enter and view: Look Ahead

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Summary of report content

Healthwatch Newham undertook an announced enter and view visit to Look Ahead, a supported living facility, on 14 June 2024.  They spoke to 7 people.

Key findings

Staff are courteous and friendly to residents and to each other. 

 Residents are treated with dignity. 

Staff are respectful and friendly with the residents as they carry out care and support tasks. 

Communal rooms are set up appropriately. 

There is evidence of social, leisure, exercise and other activities being available on and off site. 

The premises are tidy.

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General details

Local Healthwatch
Healthwatch Newham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
7
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