Enter and view: Chemotherapy Cancer Services, Great Western Hospital

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Summary of report content

Healthwatch Swindon undertook an announced enter and view visit to the Chemotherapy Cancer Services at Great Western Hospital specifically the Dove Ward, Osprey Ward and the unit within the Swindon Intermediate Care Centre on 6 December 2023.  They were invited to do so by the Cancer Team.

With no official oncology unit, the space is very limited, thus reducing where some patients can receive their treatment due to complexities of their medical needs. 

There was insufficient storage for both patients’ personal belongings and equipment required to treat patients. 

Staff and volunteers knew their patients well and provided brilliant care. All patients spoke very highly of the staff and felt well supported. • Staff and volunteers made visitors feel welcome. 

With the units being so cramped and more people requiring treatment and in some cases for much longer time scales, there is a concern as to where and how that can be achieved. 

Medications cannot be prepared on site, so if they are delayed getting to GWH it impacts the organisation of the day and in some cases, people’s receipt of their treatment.

The report contains seven recommendations.

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General details

Local Healthwatch
Healthwatch Swindon
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Medication, prescriptions and dispensing
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Oncology and cancer care
Name of service provider
Great Western Hospital

Details of people who shared their views

Types of long term conditions
Cancer
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