Enter and view: Barkantine Practice
Download (PDF 1.13 MB)Summary of report content
This is an Enter and View report by Healthwatch Tower Hamlets. Healthwatch representatives visited the Barkantine Practice to assess the care delivered there.
Staff interviewed a total of 6 staff members, 8 patients and the practice manager.
The rationale for conducting the Enter and View visit to Barkantine Practice was based on the data sourced from engagement, surveys and comments posted online (NHS Reviews and Google Reviews). In comparison to other GP practices in the area, Barkantine Practice had a high volume of feedback which happened to be significantly negative.
The feedback indicated that the GP practice performed well in specific areas such as Women’s Health but performed poorly when it came to professionalism and communication within the team and with patients.
There are recommendations in this report.
1. Clearer signage for the practice entrance.
2. Various improvements to the reception and waiting area, includingmore efficiency-based training for the Patient Advisors (reception staff).
3. Implement regular maintenance and management of fire safety displays, premise maps, noticeboards and leaflet stands.
4. At the time of the visit, Barkantine Practice had recently implemented a new booking system – monitoring patient feedback at this stage is vital.
There are no follow up actions in this report.