Enter and view: Assessment Unit and Acute Medical Unit, Leicester
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Healthwatch Leicester conducted an Enter and View on the GP Assessment Unit and Acute Medical Unit based at Leicester Royal Infirmary.
The visit took place on 5th July 2017 and was an announced visit where patients were asked for their views about their experiences of using the GP Assessment Unit and Acute Medical Unit.
Observation by the enter and view representatives reported that:
The patient experience of care received from clinical staff in the GP Assessment Unit and Acute
Medical Unit was felt to be very positive, however, there was some observations made which the
Enter and View team did make recommendations on what needed to be improved.
These included better communication of what the GPU and AMU is, signage within the units, refreshments available, hand sanitisers, disabled access assessment, hearing loop in Emergency Department, Changing Rooms, Access Ramp, Use of the Electronic Patient Number System, Operational Oversight of the Emergency Department building and Cover the patient data board on the AMU when not in use.
Even though the units got a positive review, there were patients who explained that they had a lack of understanding about what the units did, with another stating that they had been in for a few hours and was unsure what was going on.
It is stated in the report that there is a response from the service provider/commissioner where the relevant comments have been added with the main body of the report.