Enter and view: Accident and emergency department, Macclesfield Hospital

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Summary of report content

Healthwatch Cheshire East undertook an announced enter and view visit to the Accident and Emergency Department of the Macclesfield Hospital on a number of dates between 28 November 2024 and 2 December 2024.

The report looks at:

  • Service and organisation, including car parking and triage
  • Environment, including signage and access to food and drink.
  • Paediatric emergency waiting area
  • Corridor care
  • Staffing
  • Waiting times

 

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
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