Emerging feedback- Covid-19 - April 2020

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Summary of report content

Healthwatch Luton reports on its feedback on how the Covid-19 pandemic affected services in April 2020.  During that period they received 87 pieces of feedback on this topic.

Most of the feedback was negative, with trends on treatment, staffing and an increase in feedback about complaints and continuity of care.

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Communication with patients; treatment explanation; verbal advice
Complaints
Follow-on treatment and continuity of care
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
87
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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