Enter and view: Newton Hall, Frodsham

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Summary of report content

Healthwatch Cheshire West undertook an announced/unannounced enter and view report to Newton Hall, Frodsham, on 10 April 2025.

The report looks at:

  • The internal and external environment
  • Treatment and care
  • Relationships between residents and staff, and family
  • Activities
  • Food and drink
  • Care home best practice initiatives

The report has six recommendations about display information, involving relatives, staff meetings, and the building.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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