Enter and view: The Princess Royal Hospital, Ward 10

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Summary of report content

Healthwatch Telford and the Wrekin undertook an announced enter and view visit to Ward 10 of the Princess Royal Hospital on 4 March 2024.

The report looks at:

  • The internal and external environment
  • The discharge process
  • Safe, dignified and quality services
  • Information
  • Choice, being listened to and being involved

The report contains three recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Discharge
Food, nutrition and catering
Parking and transport
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
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