What people have told us about health and social care: a review of our evidence - January to March 2019

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Summary of report content

Between January 2019 and March 2019, Healthwatch England received reports of 22,513 people’s views and experiences of health and social care from our network.

This briefing highlights what the public are saying about primary care, secondary care and social care.

We also take an in-depth look at why people are facing problems with patient transport.

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Parking and transport
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Dentist
General Practice (GP)
Hospital services- not stated
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
22153
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