Enter and View: Oswald Street Day Centre

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Summary of report content

On 30th October 2019, Healthwatch Hackney undertook an Enter and View visit to Oswald Street Day Centre. It is the only day service in Hackney which was opened to people in September 2018. The purpose of their visit was to observe the service and interview staff, clients and carers. They found that it was a well-run, well-equipped, modern centre for people with substantial support needs. The staff were friendly, motivated and felt they treated people with care and dignity. Healthwatch staff also observed that the service currently worked well because of the high staff-client ratios and buoyant staff morale. They believe it is vital that staff levels increase in line with the number of people who attend the centre. They also noted plenty of scope to introduce enhanced communications methods to help people express their views, needs and preferences including, pictorials, visual timetables and Makaton. The report made six recommendations and received a response from the providers for each.

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Observation (eg Enter and View)
Interviews
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Day care centre (social care)
Name of service provider
Oswald Street Day Centre

Details of people who shared their views

Number of people who shared their views
9
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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