Enter and View: Queen's Hospital, Oncology Department, Romford
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Healthwatch Barking and Dagenham conducted an Enter and View on Queen's Hospital, Oncology Department, Romford. The visit was conducted on 18th and 19th September 2017.
42 patients were spoken too and 2 staff.
The visit was arranged due to direct feedback from the public.
Observation by the enter and view representatives concentated on:
Appointments,
Care and Treatment
Facilities and Environment
Communication beyween staff and patients.
The comments collected from patients were mainly positive and the Enter and View team found the department to be clean and staff friendly.
Recommendations were made:
Calling of names: staff approach patients directly in the area they are waiting rather than calling from the corridor
Water dispenser: senior staff should look for a solution that means room temperature water can be made avaiable.
Temperature of Department: Have a notice in the waiting area informing patients and family members about the temerature of the ward so people can come prepared.
Inform patients of waiting times: A small notice near the receptionist's area letting people know if there is a delay.
Delays for chemotherapy: Senior staff need to review the length of time patients are waiting for chemotherapy to arrive on the ward.
Barking, Havering and Redbridge University Hospitals NHS Trust provided a response agreeing to take action on all recommendations.