Enter and view: Netley Court Care Home, Netley

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Summary of report content

Healthwatch Hampshire conducted an Enter and View on Netley Court, a purpose-built residential care home set in the heart of the village of Netley Abbey , a privately owned nursing home catering for 53 residents.

The visit was conducted on 11th July 2017.

It is a home with a 70 bed capacity. The visit was arranged as part of Healthwatch Halton’s enter and view schedule.

Observation by the enter and view representatives reported that:

Netley Court achieved a very high Healthwatch observation rating meaning the home ‘Exceeds Expectations’ and that both the physical environment and the social environment are progressing to a very high position compared to many other care settings in developing its person-centred dementia care approaches to meet the needs of people living with dementia.

Healthwatch Halton made 13 recommendations in the report.

The service provider provided a response agreeing with the recommendations and stating they would look into implementing the suggested improvements.

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General details

Local Healthwatch
Healthwatch Hampshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Respite Care
District nurse and community nursing
Name of service provider
The Cinnamon Care Collection

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Types of disabilities
Long term condition
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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0
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