Provider feedback - MIND
Download (PDF 961.2 KB)Summary of report content
Throughout September - December 2016, Healthwatch Luton targeted their engagement within the community. They visited group activities run by MIND BLMK to gather feedback on health and social care services in Luton.
The overall sentiment of the feedback is positive - mainly 47% of the reviews were positive and 23% were negative. This can be viewed in more detail in the statistics below regarding monthly sentiments.
The main source of feedback was via direct engagement.
The 30 attendees provided feedback on 6 services. This included mainly MIND BLMK (Community) itself, along with mental health services and social care.
The review section highlights people's personal experiences and stories regarding this provider.
Healthwatch Luton have forwarded this Provider Feedback to MIND BLMK in February 2017.
Overall, the general feedback on MIND BLMK and on the other services was positive. Healthwatch Luton would recommend: a response from MIND BLMK on the feedback provided by service-users on their service provision at MIND BLMK; any actions that are taken forward by the provider in response to this feedback provided to be communicated back to Healthwatch Luton; feedback regarding activity reduction at MIND BLMK due to funding to be noted and future activity plans to be communicated to service-users and Healthwatch Luton to share.