Your Hospital, Your Health

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Summary of report content

Healthwatch Harrow undertook a forum to understand people's experiences of care at Northwick Park Hospital as a result of the feedback they received from members of the public.

Key points raised:

  • Dignity - people felt that there were areas where respect for patient dignity is not always upheld 
  • Communication – needs to be consistent, accurate and timely 
  • Accident & Emergency – there is a need to reduce waiting times in A&E but also to ensure there is greater awareness of where else they can get support rather than attending A&E 
  • Complaints-Greater awareness of how to raise concerns and a quicker turnaround.

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General details

Local Healthwatch
Healthwatch Harrow
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Complaints
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
70
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