Your Hospital, Your Health
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Healthwatch Harrow undertook a forum to understand people's experiences of care at Northwick Park Hospital as a result of the feedback they received from members of the public.
Key points raised:
- Dignity - people felt that there were areas where respect for patient dignity is not always upheld
- Communication – needs to be consistent, accurate and timely
- Accident & Emergency – there is a need to reduce waiting times in A&E but also to ensure there is greater awareness of where else they can get support rather than attending A&E
- Complaints-Greater awareness of how to raise concerns and a quicker turnaround.