Your consumer champion for health and social care in Torbay quarterly report Autumn 2019

Download (PDF 2.52 MB)

Summary of report content

Healthwatch Torbay's quarterly report for Autumn 2019 has reported on 142 people's experiences of 37 different services. Two reports have been produced in the quarter and 18 complaints have been escalated to other organisations. 

The report details Healthwatch Torbay's public engagement activities they have undertaken in this quarter and have also stated the impact they have had based on people's feedback with a "You said, We did" description. 

Would you like to look at:

General details

Local Healthwatch
Healthwatch Torbay
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Adult social care, including care packages and social workers
Other

Details of people who shared their views

Number of people who shared their views
142
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.