Young People's Experiences of GP and Mental Health Services

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Summary of report content

Healthwatch Warwickshire undertook a project to understand the barriers faced by young people in accessing and receiving care from health services in Warwickshire.  They spoke to 442 young people via a survey.

The feedback Healthwatch received has shown that whilst many young people are able to navigate their own health journey themselves, for some it is more difficult. Young people told about how their circumstances, for example neurodiversity, anxiety or communication difficulties, impact on their experience of care and communication with their GP and mental health services. 

There was mixed feedback on a variety of mental health services, including, for some, the challenges of transitioning between child and adult services, and being on a waiting list.

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General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Number of people who shared their views
442
Age group
16 to 17 years
18 to 24 years
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