You told us: what have we heard in February?

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Summary of report content

Healthwatch Lancashire reports on key themes in the feedback it collected in February 2024.  During this period they heard from 213 people.

They heard about:

GPs – people find it difficult to book appointments due to long waiting times or due to appointments being gone once they get through on the phone

Dentists - people not being able to register with an NHS dentist

A&E – People face long waiting times

CAMHS – Long waiting times for appointments and diagnosis

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Consent, choice, user involvement and being listened to
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Dentist
Emergency department (inc A&E)
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
213
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