You said, we did May 2026

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Summary of report content

Healthwatch East Sussex report on themes in their feedback and key achievements in May 2026.  During that period they heard from 282 people.

They heard about:

  • Parking for healthcare appointments
  • Difficulties booking GP appointments
  • Inaccurate medical records
  • Issues with Right to Choose referrals to secondary care
  • Penalties for accessing free NHS dental care

  • A lack of understanding by staff of neurodivergent patients

     

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General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Parking and transport
Remote appointments and digital services
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
282
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