You said, we did: make the application process for NHS Continuing Healthcare easier

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Summary of report content

Healthwatch Wiltshire report on the impact of their 2022 project on applications for the NHS continuing healthcare process.  This project found that people prepare carefully for a CHC assessment but don’t always receive key information, and often find the process complicated and challenging.

They secured the following changes:

  • More support with the application process
  • Providing help with the application process and what to expect
  • Getting in the information that people need
  • Keeping people informed where they are in the process.

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General details

Local Healthwatch
Healthwatch Wiltshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Cost and funding of services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
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