You said, we did, April 2026

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Summary of report content

Healthwatch East Sussex report on key themes in the feedback they received in April 2026.  During that period, they heard from 104 people.

They continued to hear about: long waits for GP appointments, challenges with telephone appointments, disjointed communication between primary and secondary care, limited parking when attending healthcare appointments. 

New issues this month included: delays for complaint responses, the unsettling and detrimental impact of service closures on patients, long waits for care packages, difficulties transferring records from one hospital trust to another.

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General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Integration of services and communication between professionals
Parking and transport
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
104
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