'You Said, Next Steps': Report on Section 42 Adult Safeguarding Experiences in Hounslow

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Summary of report content

Healthwatch Hounslow was commissioned by LB Hounslow to gather feedback from people with lived experience of Section 42 safeguarding.  They spoke to 34 people.

Key themes

  • Distrust and lack of clarity
  • Community and involvement
  • Process and timeliness
  • Support during enquiry and aftercare
  • Awareness and education
  • concerns about disabilities and mental health issues
  • Communication and updates

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Key themes
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Patient/resident safety
Privacy and confidentiality
Public consultation and engagement
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
LB Hounslow
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
34
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