"You are next in the queue": GP access report
Download (PDF 1.5 MB)Summary of report content
As part of their project 'The impact of Covid19 and new models of care', Healthwatch Leicestershire and Healthwatch Leicester wanted to:
- examine how people are accessing health and social care
- assess which of those models of care people prefer
- make recommendations based on the end-user experience
They developed a short survey to find out people's experiences of accessing their GP Practice during the pandemic. Healthwatch Leicestershire and Healthwatch Leicester also attended 35 events between July – September 2021.
351 people took the time to share their experiences of accessing GP care during the pandemic.
They asked four key questions:
- What is your experience of getting an appointment at your GP Practice?
45% of respondents reported a negative experience of getting an appointment at their GP practice.
- What is your experience of getting repeat prescriptions?
68% of respondents reported a positive experience of repeat prescriptions, with many highlighting the NHS App as being particularly useful.
- How satisfied are you with your GP Practice?
46% of respondents reported being satisfied with their GP, compared to 35% who were dissatisfied.
- What single change would improve your experience of accessing your GP Practice?
Key improvements suggested were – easier access to booking appointments via telephones, shorter waiting times, online booking being available, increased availability of appointments, and more face to face appointments.
A number of recommendations were made in this report.