Yeah!2 report: Young Essex Attitudes on Health and Social Care 2015 – 2016

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Summary of report content

Healthwatch Essex undertook a further piece of research on young people's experience of mental health and A&E services and how they accessed information about health and social care. Working in partnership with NCS providers for Essex, Essex Boys and Girls Clubs and Essex County Council, they engaged with 865 young people that were both geographically and socio-demographically representative of Essex.

The young people consistently felt they needed more information about health and social care topics and services, in order to manage their own care and to support others.

Patient experience was key to how positively young people felt about their care, with young people placing great importance on feeling informed, listened to, and able to make choices about their care

Across topics,  participants expressed feeling that services did not fit the needs of their age group.

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General details

Local Healthwatch
Healthwatch Essex
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
865
Age group
13 to 15 years
16 to 17 years
18 to 24 years
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