Working together for change

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Summary of report content

Healthwatch in the North East and North Cumbria Network report on the impact of their joint work in 2025/26. They worked on:

  • Access to GPs and pharmacies
  • Winter care
  • Shaping WorkWell
  • Palliative care
  • NHS Online
  • Mental health rehabilitation
  • University Hospital Tees

 

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General details

Local Healthwatch
Healthwatch Hartlepool
Healthwatch Cumberland
Healthwatch Westmorland and Furness
Healthwatch Stockton-on-tees
Healthwatch North Tyneside
Healthwatch Gateshead
Healthwatch County Durham
Healthwatch Northumberland
Healthwatch South Tyneside
Healthwatch Middlesbrough
Healthwatch Redcar & Cleveland
Healthwatch Darlington
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Cost and funding of services
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
Hospital services- not stated
Pharmacy
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