Woodview Child Development Centre- satisfaction survey report

In July 2020 Healthwatch Halton were approached by NHS Bridgewater Community NHS Trust to look at the possibility of carrying out a further patient engagement project on behalf of the Trust to look at patient satisfaction levels with Children’s Specialist Services from Woodview Child Development Centre. As the pandemic and lockdowns during 2020 had halted ‘normal’ service from the centre the decision was taken to focus the survey on families who had received appointments just prior to lockdown in February 2020. In total 55 responses were received.

In 2018 the responses received to Healthwatch Halton’s survey highlighted a struggling service failing to meet the needs of many young children in the borough. Both the service provider, Bridgewater Community Healthcare NHS FT, and the service commissioners, NHS Halton CCG, took on board the concerns raised by Healthwatch Halton. An action plan was developed and during the past 18 months a range of quality improvement work has been carried out.

The results of the 2020 survey show a service that is taking positive steps forward from the position in 2017/18. While there are still aspects of the Children’s Specialist Services that have plenty of room for improvement, there is a general increase in the satisfaction levels from families using the service.

There were a number of recommendations about improving communication and information.  The report contains a response from the provider outlining what action they intend to take.