Women's reproductive and sexual health support experiences in Barking and Dagenham

Healthwatch Barking and Dagenham wanted to look at the experiences of women who had used reproductive or sexual health services in the borough, but also hear the opinions of those who had not yet needed to. 96 women and one trans man took part in the research.

Menstrual problems, pregnancy issues and contraception were the most frequently reported concerns. A significant proportion of women sought help for their health issues, but many of them faced challenges, such as difficulty in securing appointments and feeling rushed during consultations. Respondents expressed mixed feelings about their healthcare experiences. There was notable dissatisfaction regarding the initial addressing of symptoms and discussions about treatment options. 40% reported that their health issues impacted daily activities, work, or education, often leading to missed days and mental health struggles. Slightly more than half (51%) of respondents felt their concerns were taken seriously. However, many felt that healthcare professionals had dismissed their concerns, resulting in a need to persistently push for diagnoses and treatments, reflecting systemic issues that can normalise serious symptoms.

Slightly less than half felt they had adequate opportunities to ask questions, while a fifth felt rushed and unable to discuss their symptoms adequately. Inconsistent diagnoses complicated their ability to ask relevant questions. While slightly more than half of respondents felt informed about their future care, 22% did not. 

A substantial majority of respondents relied on Google searches for information about reproductive health. Many expressed concerns about long wait times and inconvenient appointment locations. Administrative issues, such as delays in rescheduling and the lack of available female doctors, were common complaints.

While many women actively sought support for their reproductive health issues, their experiences were often hindered by insufficient attention from healthcare providers, rushed consultations, and challenges in accessing appropriate care. 

The findings of this report highlight the general need for improved communication, better access to information, and more empathetic healthcare practices to enhance women's experiences in reproductive health services. The recommendations made in this report are not specific to any services that inform or treat women for sexual and reproductive health issues – but are aimed at the local healthcare system in general.