While We Were Waiting

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Summary of report content

In 2017, Healthwatch Stoke-on-Trent produced a report called ‘While We Were Waiting’. In partnership with the Stoke Parent Carer Forum the project aimed to better understand the experiences of people and their families whilst waiting for Child and Adolescent Mental Health Services (CAMHS). This particular document forms a summary of the full report.

The report presents themes from conversations with participants including educational staff and parents. Information was gathered from semi structured interviews at events and focus groups, an interactive activity with a cultural animation and the development of a web page.

The summary provides the recommendations that were made in the full report and they include the following:

• There is some good practice in Wellbeing and Mental Health support for parents in school and this should be shared.

• There is some good practice in building relationships between schools and families. This should also be shared.

• There should be more promotion of routes into tier two services for staff and parents.

• Work in partnership with parents and families, moving away from a tiered system that encourages parents to evidence need.

• Parents could be systematically made aware of what they can expect in terms of service (the Local Offer).

At the time of publication there were no provider or commissioner responses to the report included.

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General details

Local Healthwatch
Healthwatch Stoke-on-Trent
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Patient experience
Key themes
Caring, kindness, respect and dignity
Referrals
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
Stoke Parent Carer Forum
Primary research method used
Focus group
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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