What's the script? M20

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Summary of report content

Healthwatch Manchestet undertook an accessibility audit of pharmacies in the M20 postcode to see whether they were complying with the Accessible Information Standard.  In total 11 pharmacies were visited in the M20 postcode area and a review was completed after visiting each individual pharmacy. 

Only two of the pharmacists Healthwatch spoke to knew what the Accessible Information Standard. Only one of the pharmacies visited provide a BSL relay service such as SignVIdeo for hearing impaired service users and four had a hearing loop for hearing impaired service users. 

 

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General details

Local Healthwatch
Healthwatch Manchester
Publication date
Key themes
Accessibility and reasonable adjustments
Communication with patients; treatment explanation; verbal advice

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Mystery shopping
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
0
Types of long term conditions
Learning disability
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