What's the script? M15
Download (PDF 651.12 KB)Summary of report content
Healthwatch Manchester wanted to find out if local pharmacies complied with the accessible information standard. They visited four pharmacies in the M15 area to undertake an assessment.
Across all services visited, we observed little signposting information to relevant services. Results ranged from no signposting at all, to just the most basic public health information being in place. Where signposting was available, it wasn’t able to be verified for its accuracy at the time of visit.
No pharmacies were aware of the AIS and their need for compliance. On being presented with information regarding the AIS by Healthwatch Manchester all pharmacies accepted their need for compliance.
All pharmacies, whilst accepting compliance with the NHS AIS, showed a low level of compliance. Lack of resources was their overall reason for their inability to make reasonable adjustment.
The report contains four recommendations to ensure compliance with the accessible information standard.