What's the script? M12 and M13

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Summary of report content

Healthwatch Manchester wanted to find out if local pharmacies complied with the accessible information standard.  They visited five pharmacies in the M12 and M13 areas to undertake an assessment.

Most of the pharmacies they visited were not aware of the AIS or what it meant for the pharmacy, with only one out of the five pharmacies having at least vague knowledge of what the AIS is. 6

It was apparent the pharmacies in this area generally didn’t provide alternative formats such as a SignVideo service.

The report contains three recommendations to ensure compliance with the accessible information standard.

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General details

Local Healthwatch
Healthwatch Manchester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Communication with patients; treatment explanation; verbal advice
Health inequality
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Mystery shopping
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
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