What’s it like being in a hospital waiting room? People’s views: Birmingham Dental Hospital

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Summary of report content

Healthwatch Birmingham undertook research about the quality of service in waiting rooms in Birmingham Hospitals following feedback from the public. This report presents the results for the Birmingham Dental Hospital. The research was based on feedback directly from patients who were in hospital waiting rooms, an online questionnaire, in-depth interviews and focus groups with other third-sector organisations to collect the experiences of people who have a visual and/or hearing impairment. They spoke to 46 people about their experiences at this hospital.

The research found that patients were very appreciative of the care and treatment they received from the hospital. Most people taking part found staff to be professional and helpful. They fully involved patients in making decisions about their treatment. However, concerns raised should not be overlooked, particularly in relation to access for people with disabilities (both to the building itself and to toilet facilities), and consideration of the needs of people with visual or hearing impairments in the way patients are notified that it is their turn to see the dentist.

The report contains 5 recommendations designed to address the issues uncovered by this research.  It also contains a response from the provider outlining the changes it intends to make as a result.

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General details

Local Healthwatch
Healthwatch Birmingham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Name of service provider
Sandwell and West Birmingham Hospitals (S&WB) NHS Trust

Details of people who shared their views

Number of people who shared their views
46
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Not known
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