What you told us: Monthly report February 2025

This report summarises Healthwatch Northumberland's feedback in the month of February 2025. They had 106 people contact the team, with 56 giving more detailed feedback.

Key headlines of the feedback this month:

• The service they heard most about this month were GP services and, to a lesser extent, mental health services. 53% of the feedback received was negative.
• For GP services, the main issue was to do with getting an appointment as people found it difficult to get through on the telephone or were being forced to book an appointment online.
• Around a sixth of the comments were in praise of their GP practice.
• There were concerns around the difficulty in getting access to mental health services including a couple of examples where support had been withdrawn. Over a quarter of the comments were positive about the service.