What you told us: January to March 2026

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Summary of report content

Healthwatch Lambeth report on key themes in the feedback shared with them during the period January to March 2026.

They heard the most about GP and hospital services during these months. They also heard about pharmacy, mental health care, adult social care, and NHS 111. The most common feedback concerned: 

  • Being listened to by GPs and NHS 111
  • Treatment and choice in mental health care
  • Booking GP appointments, online or by telephone
  • Deregistration and finding a new GP

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General details

Local Healthwatch
Healthwatch Lambeth
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
NHS 111

Details of people who shared their views

Number of people who shared their views
273
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