What you told us about hospitals April 2022 - May 2023

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Summary of report content

Healthwatch Oxfordshire report on an analysis of their feedback from members of the public about Oxford University Hospitals NHS Foundation Trust (OUH) hospital services – John Radcliffe, Horton, Churchill and Nuffield Orthopaedic - in Oxfordshire. They received 109 feedback reviews via our online and paper ‘Have your say’ forms over the period of April 2022 to May 2023.

Key findings:

  • For all 109 reviews across all OUH hospital sites (Churchill, John Radcliffe, Horton and Nuffield Orthopaedic) overall average rating was 4 stars (‘Good’)
  • Overall people valued the care, professionalism and support from staff across the hospitals ➢ People valued clear communication and information about their care.
  • People recognised the pressures on hospital services including on staff and waiting times. Some impact was reflected in patient experience of particular services, for example Accident and Emergency
  • Comments for improvement reflected experiences of parking and disabled access parking, cleanliness, waiting times and support and facilities whilst waiting.

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General details

Local Healthwatch
Healthwatch Oxfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Diagnosis
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General outpatients and hospital-based consultants
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
109
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