What you told us about the GP Extended Access Service

Healthwatch Sunderland evaluated the GP Extended Access Service where patients can book routine appointments in the evening, weekends, and bank holidays. Healthwatch Sunderland collected feedback via information stands, visits to the 5 services and through a survey. 101 people completed the survey in total.

The report found that  people reported high levels of satisfaction on the treatment they received at their appointment. Access to appointment venues was well received by patients. Some patients required further primary care appointments after they visited the service. People’s experience of accessing the service varied depending upon whether they made an appointment through 111 or their GP practice. Much of the population of Sunderland are still unaware of the service and how to access it.

Recommendations included increasing people's awareness of the service; providing clear information about the time of the appointment; improving access to appointments; and signposting people to the appropriate service.