What we’re hearing about Surrey’s priority populations: prepared for Surrey Public Health team - October 2024

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Summary of report content

This is a summary report from Healthwatch Surrey. The report looks at comments recieved from various priority groups based on understanding of the local area.

These groups include:

• Carers and young carers

• Looked after children and adults with care experience

• Children with additional needs and disabilities 

• Adults with learning disabilities and/or autism

• People with long term health conditions, disabilities or sensory impairments 

• Older people 80+ and those in care homes 

• Black and Minority Ethnic groups 

• Gypsy Roma Traveller community

• Young people out of work

• People experiencing domestic abuse

• People with serious mental illness 

• People with drug and alcohol problems 

• People experiencing homelessness

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Staffing - levels and training

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing
Care home
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Mental health crisis service
Services for people with a learning disability
Services for people with Autism/on the Autism spectrum
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