What we're hearing about Surrey Heath

Download (PDF 286.76 KB)

Summary of report content

Healthwatch Surrey report on key themes they heard on people's experiences of health and social care in Surrey Heath.

The report contains experiences on the following themes:

  • Poor communication and continuity of care in GP practices
  • Delays in referral and treatment
  • Support for people with dementia
  • A focus on Ashtead hospital, looking at the building and facilities and communications

Would you like to look at:

General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Integration of services and communication between professionals
Parking and transport
Referrals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
21
Types of long term conditions
Dementia
Did you find this attached report useful?
0
No votes have been submitted yet.