What we're hearing about Surrey Downs July 2024

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Summary of report content

This is a summary report by Healthwatch Surrey. 

This report is based on what people said at a series of engagement events in the area, as well as enquiries to our Helpdesk, between November 2023 and May 2024.

The report focuses on:

• In the Surrey Downs Community
• Experiences of general practice
• Spotlight on pharmacy
• Spotlight on Epsom and St Helier Hospitals.

There are recommendations in this report related to what has been heard.

There are no follow up actions.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions

Methodology and approach

Primary research method used
Engagement event
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Emergency department (inc A&E)
General Practice (GP)
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