What we're hearing about primary care - Surrey Heath - August 2023

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Summary of report content

Healthwatch Surrey report on the feedback on primary care that they have received from people living in Surrey Heath in August 2023. Key themes include:

  • Ease of getting a GP appointment
  • Remote appointments
  • Using the Healthier Together App for families with young children
  • access to urgent GP appointments
  • Support from primary care following acute care
  • Lack of community support impacting parents' mental health
  • Support for people with long term conditions
  • Experiences of carers
  • Accessing prescriptions
  • Referrals from high street opticians

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
Optometry services/opticians

Details of people who shared their views

Age group
All
Gender
All
Does this report feature carers?
Yes
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