What we’re hearing about primary care Surrey Heartlands September 2023

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Summary of report content

This report highlights key themes Healthwatch Surrey heard about Primary Care across Surrey Heartlands and those relating specifically to the 4 places within Surrey Heartlands, in September 2023.

Across Surrey Heartlands, they key themes were:

  • Accessibility
  • Digital access and triage
  • Using the NHS App
  • Accessing prescriptions through community pharmacies
  • Carers
  • Neurodiversity.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Services for people with a learning disability
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Does this report feature carers?
Yes
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