What we're hearing about people with mental health needs in acute hospital trusts

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Summary of report content

As no targeted engagement or questioning around experience of acute hospital trusts from patients who have mental health needs has been undertaken, some of the below is what has been shared with Healthwatch Surrey as part of wider discussions around health and social care. It is a snapshot of what they’ve heard in the last 6 months.

Themes cover:

  • Environment
  • Patients in crisis
  • Children and young people's mental health
  • Positive experiences 

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Diagnosis
Discharge
Medication, prescriptions and dispensing
Patient/resident safety
Quality of treatment
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Emergency department (inc A&E)
Mental health crisis service
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