What we're hearing about The Molebridge Practice Phase 2
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Healthwatch Surrey conducted follow-up engagement in October 2025 after initial concerns in March about service provision at The Molebridge Practice following a change in management. The aim was to assess progress and patient experiences post-transition from Aspire Medical Health. They spoke to 26 people.
Communications had improved and were now clear. Patients appreciated text reminders and NHS App updates.
People noted that booking options had improved (phone, website, in-person), but awareness of telephone booking needs reinforcing. Appointment availability and waiting times were significantly better, with same-day and scheduled appointments possible. Flu vaccination clinics were praised for efficiency.
Patients described staff as more approachable, helpful, and happier. They also gave positive feedback on GP kindness and professionalism.
Cleanliness and complaint resolution had improved.
Minor issues were reported: slow registration process and occasional triage frustrations.
Most patients accept seeing different doctors, but some prefer continuity for ongoing issues.
Patients showed no awareness of community events; limited proactive PPG recruitment.
Two respondents were still worried about potential closure of Fetcham site.
People wanted to see longer opening hours, better continuity with same doctor, quicker referrals, and more preventive health information.