What We’re Hearing about East Surrey - September 2024

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Summary of report content

This is a summary report by Healthwatch Surrey. The report looks at feedback from the East Surrey area of the borough.

The key topics are:

• Experiences of General Practice
• Spotlight on East Surrey Hospital
• Experiences of Adult Social Care
• Experiences of CAMHS and mental health
• In the East Surrey community

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
64
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