What we're hearing about East Surrey Hospital
Download (PDF 280.03 KB)Summary of report content
This report is by East Surrey. Healthwatch representatives visited East Surrey hospital to speak to people there about their experiences.
A total of 13 people were spoken to outside outpatients and in the waiting area inside the main entrance.
Many of the comments focus on a lack of awareness about how patients can give feedback to the hospital. There are also some positive but also negative experiences of care.
There are recommendations in this report.
We recommend that Surrey and Sussex Healthcare NHS Trust review how they communicate with patients, their families, and carers about the available means to provide feedback and complaints. We suggest that the importance and benefits of feedback is highlighted to encourage more people to share their view, whether positive or negative, and people are provided with clearer information about the range of opportunities to provide feedback including PALS, the Friends and Family Test, and independent options such as Healthwatch Surrey.
There are no follow up actions in this report.